Supplier Scorecard
Not all suppliers are created equal.
Use this scorecard to separate vendors from moats—and see who's really worth betting your exit on.
1. Communication & Responsiveness
How quickly do they respond to non-urgent requests?
Never
Always
2. Proactive Communication
Do they reach out with updates, opportunities, or market insights?
Never
Always
3. Information Sharing
Do you share forecasts and planning data with each other?
Never
Always
4. Collaborative Problem-Solving
When issues arise, do you work together to find solutions?
Never
Always
5. Priority Treatment
During busy seasons, do your orders get expedited or prioritized?
Never
Always
6. Joint Investment & Exclusivity
Have you co-invested in tooling, materials, or exclusive processes?
Never
Always
7. Strategic Discussions
Do conversations go beyond orders to market opportunities and long-term planning?
Never
Always
8. Terms & Flexibility
Do you have better payment terms or customized processes compared to their standard offering?
Never
Always
9. Switching Costs
Would it significantly hurt both businesses if this relationship ended?
Never
Always
Total Score:
0 / 45
Level 1: The Vending Machine
High risk. No loyalty. Easy to replace and just as easy to lose.
Scoring Guide:
9-18 points → Level 1: The Vending Machine
High risk. No loyalty. Easy to replace and just as easy to lose.
19-31 points → Level 2: The Problem-Solver
Some protection. They'll work with you on improvements, but competitors can still get in the door.
32-45 points → Level 3: The Moat-Maker
Premium exit value. Strategic partnership that competitors can't copy—your supplier is your moat.